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StorageMart

3401 Broadway Street, Kansas City, MO 64111

Office Hours
MON - FRI9:30am - 6pm SAT9:30am - 3:30pm SUNClosed
Gate Hours
DailyOpen 24h
Google Reviews
rating 4.5
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Sandra

3 years ago
rating 5.0
Run by genuinely great real down to earth people! You're experience here will be top notch.

Aaron Jordan

3 years ago
rating 5.0
Shelley has been very helpful getting me setup with unit during chaotic time. The facility is clean and easy to unload with 2 entrances with carts right by door.

Danny Walker

3 years ago
rating 5.0
Polite and security minded staff. While checking the premises they had discovered that I had improperly locked my unit and called me soon as my error was discovered.

Jocelyn Davidson

3 years ago
rating 5.0
Fantastic experience. Shelly was more than helpful, very amiable and courteous. Facilities were clean and well-kept and the process was no hassle. Definitely a great choice.

John Quastler

3 years ago
rating 5.0
I'd rented a unit previously at a close-by storage space and was disappointed. The staff at this unit was completely professional and friendly. I was shown a variety of locations in the complex and found the ideal space for us...easy access...clean...good hours...etc. Altogether a good choice for us. We recommend it. Looking forward to a trouble-free tenancy.

Steven Burge

3 years ago
rating 5.0
GREAT PEOPLE TO WORK WITH!!!! When I went there to check on a storage unit their attitude their willingness to work with me is the reason that I went with them instead of another storage unit. They are a great bunch of people to work with. I recommend them highly over anybody else in the city of Kansas City.

Amanda Dye

3 years ago
rating 5.0
Absolutely wonderful experience! I worked with Shelley and she was SO NICE! This Storage Mart is the best I've ever been to! Thank you, Shelley!

Craig Wilson

3 years ago
rating 5.0
The young lady who helped me ROSE was so nice &explained everything the place was clean great lights but Rose was the best part of it she made rent a storage place not so depressing

Michele Burke

4 years ago
rating 5.0
We are new to the area and needed to find a storage unit to accommodate our cross country move. StorageMart on Broadway Street was an ideal location with climate controlled units. Upon arrival, we were greeted by Shelley. She was very friendly, informative, and knowledgeable on the units and KC! She showed us around the very clean facility and even worked with us to ensure the unit fit our needs. We are new to StorageMart, but know we will be lifelong customers if we have a need for storage facilities with this type of quality! Thanks Shelley for all your help. We look forward to working with you in the future!

Roger Parks

3 years ago
rating 5.0
A company who cares is the best way to describe StorageMart. Excellent customer service, and management who pays great attention to the details that matter. Highly recommended.

d

3 years ago
rating 5.0
Great storage facility. Shelley is very helpful and easy to work with. Clean facility and good location.

Dharmesh Jagadish

3 years ago
rating 5.0
Great place in a great neighborhood. Very friendly staff and manager

Brad Drotts

2 years ago
rating 5.0
Great experience! Highly recommend for your storage needs,,,,,,Brad in KC

Gabrielle Rucker

3 years ago
rating 5.0
It was a great experience. It was a clean location and they knew exactly what to do and had answers to all my questions. I would so recommend to other students and friends.

Matthew Hines

3 years ago
rating 5.0
Went in to switch from my other storage cause a friend/coworker stores here and suggested I switch... I am so happy and grateful to them for getting me in so quick, with first month free, Shelley you are awesome... Thank you... Ryley and Matthew

Jeremy Hipsh

3 years ago
rating 5.0
If I could give Shelley six stars, I would

Elizabeth Heavey

3 years ago
rating 5.0
Shelly is super helpful and friendly. The facility is well lit, very clean, and has very easy access to all units. They make sure to keep your belongings protected and provide excellent service.

John's Floor Care, LLC Complete janitorial Servic

4 years ago
rating 5.0
For the most part my experience with StorageMart has been good. There have been a few glitches with the computer, but the on site manager has always taken care of any issues. And taken care of them to my satisfaction. Therefore I would have to give them a good review. My name is John Tarantola, owner of John's Floor Care, LLC Thank you for your service.

Don Hickson

4 years ago
rating 5.0
These guys took awesome care of us! What a great deal! Love it!

Michael Leon

3 years ago
rating 5.0
This storage mart is EPIC to me !! The store manager , Shelly (I may have wrong name) was my savior and storage guru .. Nice, friendly and had answers to questions I wouldn't have known to ask !! Love how smooth she made it during a stressful time !!

Alexa Huston

3 years ago
rating 5.0
Easy, affordable, and helpful. If you're looking for a place to store your stuff in midtown, this is it.

Jessica Sabata

2 years ago
rating 5.0
Storage Mart was very convenient and friendly to rent from. The manager at the Broadway location, Shelley, was super awesome.

Chantelle Denett

3 years ago
rating 5.0
StorageMart is very clean and we'll organized. Super user friendly. I had a lot of questions and wanted to see my choices, I ended up not renting and needing to get a unit a few months later. I again wanted to look at my options. The same young lady helped me both times, she remembered me from the time I had come in before and was just as willing to go over all of it with me again. It really is simple, I'm just ocd. SO. StorageMart services and storage great. Shelley the manager above 5 star, super fabulous. Thank you again Shelley for your time, courtesy, helpfulness and kindness.

Kevin Mackey

3 years ago
rating 5.0
We had a great experience renting a storage unit here. Shelley made the entire transaction very smooth, going out of her way to ensure everything was easy for us. The unit we rented is easily reached and meets our needs well within budget. And the cookies were great!

Robin Cameron

2 years ago
rating 5.0
Shelly, was very friendly and professional, as well as all the other employee's. The place is always spotless . It was so easy with the big dollys and garage doors, I was able to move a lot of stuff by myself. Thanks Storage Mart on Broadway. Robin Cameron

Nathaniel Weber

2 years ago
rating 5.0
Shelly knocks it out of the park. Great job!

Legend Walker

2 years ago
rating 5.0
Javier was AWESOME! Really pleasant to work with. Helped me get the best deal, and still managed to be friendly and funny! Thank you Javier!

Megan Mitchell

2 years ago
rating 5.0
Great customer service. Shelly is an amazing manager. Once she saw we were renting a second unit, she immediately called with questions about the account. Very helpful! Recommend getting storage with them!

Tami OMeara

1 year ago
rating 5.0
A very secure facility great service also.

james huffman

1 year ago
rating 5.0
It's a great place to keep things you need long-term storage for and other things you need at odd times. Staff is awesome

Kendra Jefferson

1 year ago
rating 5.0
Andrew was such an awesome guy; very friendly. He handled everything in less then 15m. I was able to look at the unit before I paid for it. They have cheap locks as well for you to put on your unit. I searched three other storage places and this was the best place for a great price.

Aaron Yancey

1 year ago
rating 5.0
Andrew was very friendly and quick!!! 5 s

Dimitri Pink

1 year ago
rating 5.0
I was really in a tight spot and the staff really worked fast to find me a fit at the right price and location. Andrew was attentive to my needs since, and I've had no problems after several months. Hands down the best customer service I've received at a storage facility. Maybe I can recruit him to work for me. Wink.

Samantha St. Julian

1 year ago
rating 5.0
I was in a bind today - 5 boxes too heavy and stacked too high for me to manage - and I needed what was under those boxes!! The Manager, Andrew, passed by and CHEERFULLY (did I mention Cheerfully?) came to my aide. Yes, I felt like a damsel in distress, and then like a Goddess as the boxes were moved right out of my way!!!! It was a MIRACLE! Thank you Andrew!!!!

Brian Sullivan

1 year ago
rating 5.0
The staff made the experience very easy. The location was clean and well-lit.

Summer Ali

1 year ago
rating 5.0
Needed an affordable storage unit to store my furniture during my moving process, and storage mart hooked me up with a great deal! great service and clean units, would definitely recommend.

Marilyn Scheer

1 year ago
rating 5.0
I found that the two StorageMart reps whom I dealt with were very professional but personally assuring during an intense time in my life. Janette guided me thru booking my storage unit reservation over the phone from out of town and the the other (Storage Mart manager, Andrew)at the Kansas City location where I was moving were extremely helpful

William Beard

9 months ago
rating 5.0
Employees very friendly However... the place looked clean When we took the stuff home we went through it on patio... roaches in every box... no roaches when we put it in there 1.5 year ago

Iesha Jordan

3 months ago
rating 5.0
I absolutely love the store general manager at this location (Corey Jordan)! He's always pleasant & professional. He's a very kind hearted person. I would reccomend renting here!

Iesha Jordan

3 months ago
rating 5.0
I absolutely love the store general manager at this location (Corey Jordan)! He's always pleasant & professional. He's a very kind hearted person. I would recommend renting here!

Van Perkins

3 months ago
rating 5.0
Tim was very helpful and answered questions I hadn't thought of yet. Polite and very professional.

Ray Johnson

2 months ago
rating 5.0
Herman and cory were great today. Very clean facility andgreat customer service. 5 stars

Larry Collins

1 month ago
rating 5.0
I recommend Storage Mart on Broadway. Corey is the best! He always goes out of his way to accommodate me, and it is truly beneficial for my business!

Scott Murray

2 months ago
rating 5.0
Of all the places to store things this is definitely 1 of them

Katherine Theisen

1 week ago
rating 5.0
This storage facility is great! The team worked really hard to accommodate my families needs and the process of opening and closing your account with them is a piece of cake! Great place all around! THANKS!! It made moving a whole lot easier!

Adam Okechukwu

1 week ago
rating 5.0
Corey, the GM, made this process very seamless and he worked with me to so what was best for me, not just for money. Definitely recommend!!

Brenda C

3 years ago
rating 4.0
So far....this place and the people are great!! I find it clean and well maintained and managed. I just moved here today so I will change this if I notice any problems.

Chip Ingram

2 years ago
rating 4.0
StorageMart experience has been very good. It is very clean, and I consider that an endorsement of being well run.

Luke Norman

1 year ago
rating 4.0
1st month free! Friendly service, Good location & Standard rates

Steff Bolte

1 year ago
rating 4.0
Staff is friendly and professional. The facility is clean and well lit.

Sandra Adams

1 year ago
rating 4.0
The staff is friendly, however belongings became roach infested while stored in this facility. Also, when my daughter went back for the last load and to let the staff know we emptied and cleaned the unit. She handed them the lock when she told them we were done. When she had told me this, I told her the lock was paid for and belonged to us. So she went back the next day to retrieve it, and they refused to give it back. It's bad enough that the stuff came out infested with roaches (and I'm sure it costed me more to get rid of them). But I can't understand the staff not returning a lock that was mistakenly handed to them. It wasn't that much money, and I'll get over it. But I'll also share with others my experience there so they're aware of what to expect. EDIT*** I received a phone call from the Storagemart the incident took place in, and a solution was quickly reached. I would recommend them, though I would recommend taking appropriate measures to keep the bugs out. But that goes for any storage facility.

Thelma Herring

2 months ago
rating 4.0
Jenny's provided great customer service. Although I will see the reserved storage soon, and more postings to come.

joe jancsics

4 years ago
rating 3.0
We stopped in to price out storage units and happened to find everything we needed for our move! We ended up renting a small unit and the cleanliness is very impressive. This place is immaculate and the staff was great to work with, glad we found them, very reasonable pricing too! ***EDIT***: Lowered my review by 2 stars because they messed up our billing on the first invoice. The way they handled it was poor overall, from a service design perspective. Usually I don't write reviews this early, but they had a charity thing tied to review activity and practically begged for it, so for better or worse- here's the review updated after 30 days. We signed up for auto-billing on the first day and then I got a call a month later from a robot telling me our bill was never paid! Then I tried to call the store and got an answering machine. Finally, I looked online and noticed they stripped away our promotional rate, which increased the bill by 30%, a number I would never have agreed to. With all that said, my wife finally got a hold of them and they told her about employee turnover and computer glitches, none are good excuses for the customer experience failure. If next month isn't smooth I'll be cleaning out the unit.

Joel Snyder

10 months ago
rating 3.0
My stuff is currently in Storage Mart near downtown Kansas City. I was able to store my couch and my wall art that I'd owned before that time. I believe that the price that I paid for my unit is 110 dollars/month. This price is pretty reasonable for this time of the year (I'm writing this review on late September of 2018. My things have been in Storage Mart in August of 2018. In the future, the price to store your things will probably raise in price. This is a basic premise of business, in general. If I could have stored my stuff in the 1950s, I'd have liked to have thought, that the price to store my things would have been $5-$10. But it's 2018 and so I've provided the price that I paid... If you're looking to store some of your things in the future, (for better or worse) I assume that the price will raise based on the year that you're reading this review of Storage Mart.

Sandra Adams

1 year ago
rating 2.0
The staff is friendly, however belongings became roach infested while stored in this facility. Also, when my daughter went back for the last load and to let the staff know we emptied and cleaned the unit. She handed them the lock when she told them we were done. When she had told me this, I told her the lock was paid for and belonged to us. So she went back the next day to retrieve it, and they refused to give it back. It's bad enough that the stuff came out infested with roaches (and I'm sure it costed me more to get rid of them). But I can't understand the staff not returning a lock that was mistakenly handed to them. It wasn't that much money, and I'll get over it. But I'll also share with others my experience there so they're aware of what to expect.

Jason Watters

3 years ago
rating 1.0
DO NOT RENT !!!!! DO NOT RENT !!!! This place is full of risk related to crime and management is aware of this with no action. I rented a place for over six months and I was not notified of any criminal activity however my united was burglarized three times instead Storage Mart sent emails to the criminal asking them to stop. If anyone is interested I have been provided copies of these emails from Storage Mart. The first occasion, they told the criminal we observed some suspicious behavior that needs to stop. This was when the guilty party climbed into my unit from his unit after hours by propping open the doors and stole my computer that was used to steal my identity. The second occasion, was again after hours when the person entered the building after hours by again propping the door open. This time he entered with a known felon that is known to break into storage units and steal things. This time Storage Mart asked them to stop entering after hours and that they can no longer enter with this person who has a conviction. The third occasion, was when they propped the doors open after hours again. Cut off the lock to my unit and emptied everything. According to the video tape that Storage Mart is not able to provide the law enforcement this lasted 9 hours as they loaded everything in two moving trucks. Instead of notifying me that the unit has been emptied and lock cut off they sent the person an email asking why they moved things and if he was going to cancel his unit. He responded mind your own business if you know what is good for you. I was never informed and called the Storage Mart two days after my unit was empty and lock cut off to provide a new credit card and I was not asked why I need to extend or told my unit was empty. It seems the concern is more about asking the criminal to stop than to protect peoples possessions and doing what they get paid for. I paid for three months after my unit had been burglarized and I had no idea as I was not informed. The police have told me there are several other victims of crime via Storage Mart. When pursuing this with Storage Mart I was told We are as much a victim as you. DO NOT RENT !!! DO NOT RENT FROM ANY STORAGE MART !!!!

Eric Rovenstine

2 years ago
rating 1.0
WAY TOO EXPENSIVE AT THIS LOCATION

Gabriele Johnson

2 years ago
rating 1.0
My experience with storage mart was horrible I paid 300 a month to this storage and while I was out of town all the items I had in this supposed to be "climate controlled facility" got wet from a sprinkler up about all my things on one side side of the storage got molded so I lost cloths TV's couches and 2 beds bad experience wish I could leave them 0 stars.

Mercedes Baker

1 year ago
rating 1.0
Rude staff kept me on hold for an hour

Lauren Jilek

1 year ago
rating 1.0
Not excited about my experience. Received first month free rent, got in pretty easily. Then the issues began. Had to call and question my first month's invoice after he misquoted my price, then again the second month after being set up on auto-draft, he supposedly "tried to run my card 3x" then charged me a fee - without every calling to notify me of this issue and the inability to charge that card after I had received a new card to activate. I am out after two months. Find somewhere else. Sooooo unorganized.
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rating 5.0
5 Reviews
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Michael P.

5 months ago
rating 5.0
Just recently got a unit here. And I was very surprised with the cleanliness and security of the building. The gate to get to the loading docks is secured...

Yembur A.

4 years ago
rating 5.0
I had an excellent experience storing my furniture here. The storage units are very well secured, air conditioned and for the most part the employees are...

Charley B.

3 years ago
rating 4.0
I thought I would write a quick little update. In my first review I noted how I was disappointed when my credit card expired and I was charged a late fee...
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