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StorageMart

16855 E 40 Hwy Rd, Independence, MO 64055

Office Hours
MON - FRI9:30am - 6pm SAT9:30am - 3pm SUNClosed
Gate Hours
Daily6am - 10pm
Google Reviews
rating 4.3
Write a Review

Heather Anderson

3 years ago
rating 5.0
I received excellent customer service. Very friendly and even showed me to my storage unit. The price is very affordable. Thank you

Rhonda Grensberg

3 years ago
rating 5.0
Amy was very good and knowledgeable. She was pleasant to work with.

Bill White

2 years ago
rating 5.0
Great place!

Sharon Spencer

3 years ago
rating 5.0
Kept my belongings in excellent condition. Reasonably priced.

Tyler Barker

4 years ago
rating 5.0
Extremely friendly customer service. Have worked with me and my crazy schedule since the very first day. Will definitely recommend and if needed use again. Thank you heather for all of your help.

Cindy Hensley

3 years ago
rating 5.0
Quick and easy. Great experience!

Tammy Van

2 years ago
rating 5.0
The staff is more than prompt, extremely helpful and more than kind. The storage areas are always kept very clean.

Sherryl Kelley

2 years ago
rating 5.0
Left a message and within five minutes received a call back from the assistant manager, Elizabeth. She responded to my problem quickly and was promptly available to assist me with my unit. This was most helpful as I was on a tight schedule. Thanks so much Elizabeth for your excellent customer service!

Sharon Ohrman

2 years ago
rating 5.0
My experience at Storage Mart has been very good. The staff has been very friendly & nice. Aimee & James have gone out of their way to make sure that my belongings were safe. I had a bad experience in the past & between the two of them they assured me everything would be okay. They have both gone above & beyond their duties. I would recommend Storage Mart. The grounds are kept clean & well lit. Thank you for all you have done.

Deborah Jackson

2 years ago
rating 5.0
Very clean and nice hours. People friendly

Nancy Strong

2 years ago
rating 5.0
Aimee was awesome. Got an excellent rate to store my camper!

Kaitlin kirwin

2 years ago
rating 5.0
We were stressed for time and location. Elizabeth was multitasking with the phones ringing and people waiting. She was still able to service our needs! Excellent service. I would definitely recommend this location and storagemart.

Marcie Mefford

2 years ago
rating 5.0
Convenient location, prices are competitive with other local storage facilities.

Charles Luster

2 years ago
rating 5.0
The facility is clean well kept and I felt safe with my personal property stored there

David Ezell

1 year ago
rating 5.0
ease of use. Great and easy place to work with

Beverly Napper

1 year ago
rating 5.0
Its a very nice an clean place... An i feel good about leaving my personal belongs here... An the manager it very sweet an helpful...

billy wilson

1 year ago
rating 5.0
Lots of space

Nedra Jersett

1 year ago
rating 5.0
Very good service. Friendly. .Nice units

Janet Tenley

10 months ago
rating 5.0
The staff was very helpful and friendly. I had some lost my phone and he helped me get a message to a friend.

BFX 0080

10 months ago
rating 5.0
Being a long-distant customer with a very specific need, Donna, the Manager, and Don, the Assistant Manager, went above and beyond to help us get our company property into our storage unit.

Montie Essman

7 months ago
rating 5.0
Very kind! Although the computer was giving her fits she stayed cool. We were disappointed we seen on line we would get 1st month free. But when we got there NO.Our Daughter got 1st month free. Lol

M Kriegshauser

5 months ago
rating 5.0
Good communication options with property manager. Clean pest free facility. The 24 hour access (after review and permission) sold it for me though.

Skeeter Djb

4 months ago
rating 5.0
Seemed very professional,clean lot, competitive prices look forward to doing business there

Stephen Johnson

3 months ago
rating 5.0
Very professional and a pleasure doing business there. I highly recommend using this company if you have need extra storage. Great job and thank you!!

Steven Olson

4 months ago
rating 5.0
I needed a large spot for my RV, management was the best..walked the length of lot helping me find just the right spot..GREAT CUSTOMER SERVICE, VERY CLEAN, VERY HAPPY CAMPER NOW...Thank you very much.

M Kriegshauser

5 months ago
rating 5.0
Good communication options with property manager. Clean pest free facility. The 24 hour access (after review and permission) sold it for me though.

Don Habermehl

2 years ago
rating 4.0
Everything went fine.

Marcie Mefford

2 years ago
rating 2.0
My experience so far has been less than favorable. Once my code was finally programmed I went to move stuff in to my climate controlled unit and it's so dirty. They must not clean the floors, bugs or cobwebs in between renters. What was that admin fee for again? It sure doesn't cover cleaning.

Eric Gilkey

2 years ago
rating 2.0
Still not sure. So far off to a not so good experience. Rented storage unit online for $44 a month as stated online got there and conveniently enough they don't have any units for 44 . So i had to rent one for 49 which is the same size as the one for 44. Supposedly there last one, went out to unit and it was still full of someone elses belongings. So they picked another open one. Left to get my stuff and when I got back 30 minutes later they moved me again to another unit that was 53 a month but they weren't going to charge me that as long as they can find me another one which I would have to move my stuff again. Reminder all these units are the exact same sizes but all cost different amounts? And they only had 1 left but have been moved 3 times so if things dont turn around i will be going elsewhere. Dont advertise what you dont have.

Eric Gilkey

2 years ago
rating 2.0
Still not sure. So far off to a not so good experience. Rented storage unit online for $44 a month as stated online got there and conveniently enough they don't have any units for 44 . So i had to rent one for 49 which is the same size as the one for 44. Supposedly there last one, went out to unit and it was still full of someone elses belongings. So they picked another open one. Left to get my stuff and when I got back 30 minutes later they moved me again to another unit that was 53 a month but they weren't going to charge me that as long as they can find me another one which I would have to move my stuff again. Reminder all these units are the exact same sizes but all cost different amounts? And they only had 1 left but have been moved 3 times so if things dont turn around i will be going elsewhere. Dont advertise what you dont have.

ScroatBagGarage .

7 months ago
rating 2.0
Lured us in with the $18 outside parking rent for a few months, then 6 months later, each month it increased a couple of dollars, we are up to $39 now after 2 years. Other than that no complaints and the camper hasn't had any damage or vandalism. They raise the rate again and we'll pull out and go elsewhere.

ScroatBagGarage .

1 month ago
rating 2.0
Lured us in with the $18 outside parking rent for a few months, then 6 months later, each month it increased a couple of dollars, we are up to $39 now after 2 years. Other than that no complaints and the camper hasn't had any damage or vandalism. They raise the rate again and we'll pull out and go elsewhere. Summer 2019 Update: Rates now at $42...we've left and found better storage for a travel trailer.

Danielle Krause

2 years ago
rating 1.0
Do NOT use this storage facility. management is very VERY poor and will give you no information. I had $7,000+ of furniture, house hold items, tools, and jewelry STOLEN out of my storage unit, and they have no idea where it went.

Craig Ault

1 year ago
rating 1.0
Worst customer service I've ever experienced. Property manager is incompetent. If you can find a facility elsewhere, do so.

LINN WANBAUGH

8 months ago
rating 1.0
Miserable experience so far. I bought a 35ft RV and contacted them to make arrangements to store it and my credit card was charged. I was told that i would have to show proof of ownership to complete the reservation. I was waiting for financing and it took about a week. When I showed up with the proof of ownership they said they didn't have a reservation because I took so long to get in. Funny, they didn't refund the charge to my credit card. They assigned me a spot that was way too small to get in to, it took about an hour of maneuvering back and forth to finally get it in, but I am worried that it will get clipped because it hangs out so far. And they put these poles with security cameras right in the RV parking area that you have to negotiate around. I don't know why they didn't mount them on the buildings???? And the drive way is so uneven the camper came within less than an inch of hitting my tailgate. If I could give 0 stars I would. I plan to move to another storage site as soon as possible.

Craig A

7 months ago
rating 1.0
Worst customer service I've ever experienced. Property manager is incompetent. If you can find a facility elsewhere, do so.

Jesse Ramirez

6 months ago
rating 1.0
Wasnt there. Thank Google for a 1 rating. Tell them to fix there map system and to stop asking for places i haven't been to Ps. Google you have full authority to delete this

Reanee Nelson

5 months ago
rating 1.0
I first signed up for the Storage Unit in January with Donna. Donna was fantastic and one of the reason I decided to go with the Grain Valley Storage Mart. If I wrote this review in January, it would be a 5 Star rating. In March when I called in to make my payment, I talked with the new manager. Guess Donna was transferred to another location. Wish I would have known that in January. It took me over 4 weeks to get my email address corrected and my physical address updated due to some computer issues that only the Store Manager could update. I was not receiving any information because my email address was wrong even though I had repeated it back several times. The manager was supposed to call me back and never did. I had to stay on top of it and continue to call back. Every time I call the Grain Valley Storage Mart phone number during office hours, the phone is never answered and it takes a while to get a call back. I am happy with my storage unit but not too impressed by the property manager so far. Hopefully it will get better in the future. Thought I would share my experience with others that might be considering this location for storage.
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rating 3.5
3 Reviews
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Donatelli C.

3 months ago
rating 5.0
Excellent customer service. I've used them several times and would use them again if storage is needed. Elizabeth, the customer service agent/manager is...

B K.

6 months ago
rating 4.0
Elizabeth and Colin were both great helping me find the right size unit and going over the terms of the rental. The units they showed me were clean and in...

Harry S.

3 years ago
rating 1.0
Horrible company. Great website, great looking deal on line, great advertisement about safety and security and peace of mind. However, cameras don't...
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