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StorageMart

9702 West 67th Street, Merriam, KS 66203

Office Hours
MONClosed TUE - FRI9:30am - 6pm SAT9:30am - 3:30pm SUNClosed
Gate Hours
Daily6am - 10pm
Google Reviews
rating 4.4
Write a Review

Ellie Laborada

3 years ago
rating 5.0
Very inexpensive and Ellen was a breath of fresh air with all the craziness of having to move in 13 days. She is very helpful and was pleasant to work with even after I left KC. I called her with questions and she returns calls in a timely manner and continued to make everything so easy! Great customer service!!

S Davis

3 years ago
rating 5.0
Ellen was very helpful and friendly every time I came through. The unit I rented was clean and ready and the instructions were very clear. A great experience and I will be happy to refer others to this facility. Ray Davis

Damian Kirkland

3 years ago
rating 5.0
Utilized multiple units at this location over a 6 month period. I was very happy with my experience here. Ellen the Manager will take good care of you- if there is any action she can take to help you she will do it. Straight shooter but extremely sweet. I saw her go out of her way for me as well as other customers.

Kirsten Rowland

3 years ago
rating 5.0
The Manager of this location, Ellen, has exceptional customer service skills. She goes above and beyond to make sure that the facility is clean, safe, and accessible. She has worked with us on many units and is always pleasant. Thumbs up all the way!

Dave Foshee

4 years ago
rating 5.0
This is the best storage facility that I have ever used!! The manager is helpful and incredibly professional. She wants to get you into the right storage option for you! She was careful to get me the unit I needed. Not too big, not too small. The next time I need storage, I am going here. Ended up renting another unit for short term and it was easy peasy. Thank you for making it a great experience!!

Scott Stalzer

4 years ago
rating 5.0
Very friendly and helpful. Helped us find the right size storage unit to fit our needs. Clean storage units at a great price.

Neal Pascaretti

3 years ago
rating 5.0
Ellen was efficient and helpful. She made the process of renting a unit painless. Would refer all friends and family to this specific location.

jackblacksdad sm

4 years ago
rating 5.0
great experience and they gave a nice rate reduction for being repeat customers! Very clean and secure property.

Ford Inbody

2 years ago
rating 5.0
Absolutely amazing customer service!

Brian Dye

4 years ago
rating 5.0
Ellen is always very helpful

Brea Wenger

3 years ago
rating 5.0
Wonderful management, quick and easy. Never had a problem and received quick service. Exactly what you want from this service.

Gayathri Kallakuri

4 years ago
rating 5.0
We rented at this storage mart for almost an year during our job transition period. They were extremely helpful and understanding of our situation. They always gave us discounts and offers without any hesitation to make our arrangement smooth. Even when we cleared our unit without a 15 day notice, they were very generous and waived our that months fee that was already debited from our account. The whole experience with this storage-mart was excellent and I would rent with them in a heart beat if I have to.

lisa saylor

2 years ago
rating 5.0
We would recommend this place to anyone. Ellen was very easy to work with.

Emily King

2 years ago
rating 5.0
We used a storage unit at this facility while we were moving. Great location! The manager is super nice. Our unit was clean, and easy to access. I highly recommend this location.

chris birdsong

2 years ago
rating 5.0
From start to finish Storagemart on 67th was fantastic. Specifically the Manager Ellen was amazing. Very accommodating and always had the answers for a first time storage facility user. I would recommend a thousand times over.

Dustin Spillman

2 years ago
rating 5.0
I wasn't able to show up during regular business hours. Ellen showed up and helped me when she was off work. Over the top customer service and the cheapest place we found that was well maintained!

A Google User

3 years ago
rating 5.0
I would highly recommend this place to anyone who needs storage. Ellen was very helpful. She helped me select the right unit for my needs, and my things fit perfectly. The area is very clean and it's easy to get in and out of, even with a big truck.

Tim Fonseca

2 years ago
rating 5.0
We love the easy access to our unit and the manager Ellen is outstanding with people! Very clean, safe and affordable.

Katherine Reynolds

2 years ago
rating 5.0
You get exactly what you pay for.

Jamie Allen

2 years ago
rating 5.0
I have had very good experiences at this facility of finding resolutions whenever I encountered any issues. The staff is terrific and always helpful. It's a nice place to rent from.

Murphy Maiden

1 year ago
rating 5.0
Stella and Ellen made the process quick and organized, answering all of my questions along the way. They were very clear about pricing and the logistics of the storage units. And they told me about the perks of having my AAA Membership, along the with donations StorageMart makes to the Red Cross. Overall, a great experience!

Sam Scott

1 year ago
rating 5.0
Helpful staff that went out of their way to help me out. Super-easy access as well.

Ronnie Fletcher

1 year ago
rating 5.0
They were really nice and helpful

Michael Parks

1 year ago
rating 5.0
Clean and spacious.

WENDY SHIELDS

10 months ago
rating 5.0
We have had a storage unit here for almost three years now. The place is always clean and well maintained, and the manager, Ellen, is so nice and very helpful. She offers a friendly atmosphere as well as professional knowledge, so that you always have the confidence that your belongings are safe and secure.I would highly recommend this facility to anyone looking for storage space here in Kansas City.

Garrett Herd

10 months ago
rating 5.0
It's been a few years now but the very day I moved in storage mart the friend I had helping me , his dog jumped out of the truck and was gone. After a long day of moving stuff , loading, unloading , looking for the dog we called it a rap hoping the dog would just come back. The next day as it turns out we had a surprise waiting when we got back to the facility. Ellen the manager had went out of her way and wrestled the dog up for us and held her til we got back. You kidding me ?!?! She did not have to do that but she did. That my friends is awesome. No regrets at all getting lucky to have a manager (friend) like Ellen. Thanks again.

Deanna Craig

10 months ago
rating 5.0
Ellen was very helpful and nice. Would recommend her to all my friends!

Robert Wellman

9 months ago
rating 5.0
I would recommend it to my family and friend it's clean and nice

April Gottschalk

8 months ago
rating 5.0
Great place to store your extras and kind owners

Connor Bowen

8 months ago
rating 5.0
It was very easy to check in and get a unit. The entire process took maybe 20 minutes.

Cindy Clevenger

7 months ago
rating 5.0
I worked with Monica, what a pleasure! The whole rental process was very simple. Thanks StorageMart!

Kelly Clark

7 months ago
rating 5.0
EDITED REVIEW: Management swiftly contacted me after receiving my complaint and worked with me to correct the error. After this interaction, I WOULD recommend this storage facility. As mentioned in my previous review, they are easy to work with. The facility is very clean and easy to access both in terms of physical location as well as how it is designed. Thank you, StorageMart. I had a unit here for a year. I did not have an issue with this place until I was vacating. I gave three weeks notice. When I arrived to the store on the morning I was to vacate, with movers, my access code was denied. The manager indicated he had been on vacation and had not seen my vacate notice email. I paid the prorated amount (which by the way, is a rip off; I was paying $100 a month and the prorated amount is $14 A DAY) and vacated my unit. Later, the manager called me and asked if my movers had taken the moving cart. I was with my movers the entire time they were on premises and they did not use the cart. I informed the manager of this, and also let him know he could review security footage for confirmation should he need it. I am not pleased that I was made to look like I was behind payment in front of movers who I was also paying for services when it was not me who was at fault. I was also not pleased that I had to wait when moving is already a tedious process and I had taken time weeks prior to inform this place of my intention to vacate.

Scott Adams

7 months ago
rating 5.0
Mike thanks for all the changes and cleaning up the property. I would recommend your property to anyone. Thanks for all you do!

Bobby Boyd

7 months ago
rating 5.0
Manager was helpful, personable and thorough. Took the time to show me the unit before i signed for it. Unit was clean and dry.

Nathan Lathrop

6 months ago
rating 5.0
Mike was super-helpful in getting me the space I needed! The door to my unit needed tightening and he had it fixed before I moved in the next morning. Aisles are nice and wide, and the property is clean and secure. Five stars all the way!

Robert Allen

6 months ago
rating 5.0
Micheal helped keep the stress level down when we found out we had to get another storage unit to store all of stuff during our move. I can't say enough wonderful things about how well he handle our situation and kept the me calm.

Matthew Charboneau

5 months ago
rating 5.0
Herman was awesome! Super friendly and professional and thorough. No questions needed he covered everything, highly recommend.

Dutch Humphrey

5 months ago
rating 5.0
Great spot convenient to our location! Robert was super helpful and thorough with the introduction to our unit. Glad to be storing with them!

kerry miles

4 months ago
rating 5.0
Mike was very helpful and friendly. Wished me lots of luck on my new journey and told me to keep my head up. I really needed the positivity that day and appreciated it so much! He also came out in the heat to help me when I wasnt able to figure out the lock on my unit.

Nathan Lathrop

6 months ago
rating 5.0
Mike was super-helpful in getting me the space I needed! The door to my unit needed tightening and he had it fixed before I moved in the next morning. Aisles are nice and wide, and the property is clean and secure. Five stars all the way!

Karisha Smith

1 month ago
rating 5.0
Wonderful clean storage facility. Helpful staff.

Walter Shively

1 year ago
rating 4.0
It's a good storage place

Jake Bush

1 year ago
rating 4.0
Literally 10 minutes of this. Need I say more?

Sara Kelloway

10 months ago
rating 3.0
What a scam! I had auto pay set up for the rent on my storage unit. I had to get a new credit card due to fraud on my account. They claim they tried to call me to get an unpdated credit card number but I dont believe this for one second. I received ZERO calls or voicemails to inform me of this. So when I showed up one day, I was locked out of the unit and they had added $55 in late fees to my account. $55 in late fees is completely outrageous! And to claim you tried calling not once but 3 times and yet I received no notification?? I find that to be highly suspicious. I will not be using them in the future and would encourage others to do business elsewhere. Edited to add: After posting this review, I received a call from the district manager. He admitted to their wrong doing and offered to make it right by refunding me both the late fees and my last months rent. I am very much appreciative to his willingness to address this issue.

S VonBraunsky

4 months ago
rating 2.0
I had purchased an expensive high quality Abus padlock for my unit, and was then told my unit required a cylinder lock they sold. Not as secure. This was NOT shared during my 35 minute phone conversation with an agent. Nothing about this on their web site. The space is dirty. Manager did not offer to even sweep it. The "bolt" portion of the lock stuck and when it finally came loose it took a chunk out of my thumb. I am lucky my unit is higher up on an incline. After moderate rain there was water pooling in front of units close by that could come in the unit if it got deeper.

Brandon BoxNinja

11 months ago
rating 1.0
Staff was extremely rude and threaten me with words of violence when I was only attempting to recover things I purchased in an online auction. They threatened to call the police over some wrongful assumtpion on their part that me a white guy is somehow related to the orginal owners belongings which was a black man. I won an anonymous online bid and was denied my stuff. These people are crooked.

Kas Padilla

10 months ago
rating 1.0
JUST SO EVERYONE KNOWS. I found out that Ellen got fired and the POS district manager hasn't given her time to get her stuff out and threw it all in the dumpster. Take your business elsewhere. I work next door and Ellen is nothing but kind! She doesn't deserve to be treated like trash!

Adam Calven

4 months ago
rating 1.0
This place used to be awesome when Ellen was running it. Now they have a new new guy named Michael running it and you are probably going to have issues. I have done short term rentals almost exclusively at many of the StorageMarts in the KC area and other cities for years with no issues. I buy stuff at auctions, put it in storage, then over the next few weeks sell some of it online and get the rest of it back home (2 1/2 hours away). Michael will not let anyone come onto the property who is not on the lease. He won't even let you bring stuff out to the many unused parking spots out front to meet yours buyers. He will tell you one thing then the next day tell you something different. I guess in the many pages of the lease you have to sign it says you can't sell stuff on the property (Michael highlighted that part in a copy he brought out to me and threatened to evict me) but nobody at any StorageMart has ever had any issues with me doing this in the past. This location used to have 24 hour gate access (and the website still said it was 24 hours last time I rented here) but Michael said it is now up to his discretion who gets 24 hour access and he never gives it to people until they have been there a few months. Finally, this location uses locks similar to vending machine locks that slide into the lock bar on the unit instead of the normal hockey puck type disc locks that the other StorageMarts use. Since I always am there just a short time (typically less than a month), Ellen would let me use a lock that previous customers left when they moved out. Michael will make you buy one of his locks for like $17 I believe. He is not happy and helpful with good customer service skills like Ellen was. There are several competitors (who also do the first month for just the $25 paperwork fee) within a mile or two and even another StorageMart just a couple blocks away where you should go instead of renting from this location (as long as Michael is running it) if you want to avoid having issues.

Jason B.

1 month ago
rating 1.0
Expect your monthly rate to randomly go up while receiving no additional services. Also expect to be billed for overpriced "insurance" on top of the advertised price. You can also expect to be sold an overpriced lock upon your first visit. Even though the same kind of lock can be bought at Walmart for 4 dollars. Just s money grabbing operation overall.
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rating 5.0
3 Reviews
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Debbie A.

6 months ago
rating 5.0
Thank you Michael (manager) for keeping us calm you handled our moving situation very professional. This is a great location right off the highway and very...

Ricky S.

3 years ago
rating 5.0
Had a unit for 7 months. This location is very well managed (Ellen) and kept very clean. Never an issue and great location right off the interstate. Highly...

Dave F.

4 years ago
rating 5.0
This is the best storage facility that I have ever used!! The manager is helpful and incredibly professional. She wants to get you into the right storage...
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